General Questions

• How does Moving Help work?
• Who can purchase this service?
• Can I get a quote for my move?
• What is a payment code?
• What is your privacy policy?

Filling out a move help order

• How much does this service cost?
• Why can't I purchase less than 2 hours of service?
• What happens if the service takes more hours than what I paid for?
• What happens if a job is completed in less time than originally requested? Can I get a refund?
• What are EMoveHelp's "Terms of Use"?
• What phone number should I give if I am moving to a new destination?
• How will I be notified if a Service Providerr accepts or declines my order?
• What happens if a Service Provider accepts an order?
• What happens if a Service Provider declines an order?

About Service Providers

• Who is a Service Provider?
• Are Service Providers bonded or insured?
• Are Service Providers EMoveHelp.com employees/contractors?
• What happens if a Service Provider fails to contact me or return calls/emails after an order is accepted?
• What happens if a Service Provider damages my goods during the move? Do I have recourse to claiming damages?

Payments, changes and cancellations:

• What is a payment code?
• How do I make changes to my move help order?
• How do I cancel my move help order?
• What if I misplace or lose the payment code?
• What if a Service Provider accepts the order but does not show up on the scheduled day?
• Can I tip a Service Provider?

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General questions

Q: How does Moving Help work?

1. Compare Service Providers rated by their customers and request help with a credit card or debit card.
2. You'll get an answer with 24 hours; if you request is accepted, we'll charge your card and you'll get a payment code for your Service Providers (which they can redeem with us to get paid).
3. Work out the details with the Service Providers in advance.
4. When the work is done, give the payment code to the Service Providers to pay them.
5. Leave comments on your Service Providers at our Web site for other customers to read.

Q: Who can purchase this service?

Anyone with a valid credit card or debit card.

Q: Can I get a quote for my move?

No. EMoveHelp.com does not give out quotes. It is a marketplace for people to find and transact with service providers who can help them move or store.

Q: What is your privacy policy?

eMove is fiercely protective about customer information. We want to treat your information the way we want our own personal information to be handled. We do not sell or trade information with outside companies and don't send you junk mail. Like you, we hate that stuff. Please read our complete privacy policy.

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Filling out a EMoveHelp.com order

Q: How much does this service cost?

EMoveHelp.com is a marketplace that works like eBay. The cost of this service varies depending on the individual Service Provider's rates. Service Providers are required to display all fees they charge customers, including taxes and service charges. This is to ensure that customers are fully aware of the costs of each Moving Service Provider before their purchase.

Q: Why can't I purchase less than 2 hours of service?

Our experience reveals that most move help tasks take at least 2 hours, when the job is carefully done. In general, it is not economically possible for Service Providers to take jobs smaller than this, for scheduling and travelling reasons.

Q: What happens if the service takes more hours than what I paid for?

If a Service Provider takes more than the hours you paid for on our Web site to complete the service, you agree to pay the Service Provider directly for the additional hours you incur.

Q: What happens if a job is completed in less time than originally requested? Can I get a refund?

EMoveHelp.com does not issue refunds for jobs completed in less than the originally requested time. Once the job is accepted, Service Providers have committed to the total amount of hours regardless of the actual amount of time taken to perform the service and hence are compensated for the total block of time.

Q: What are EMoveHelp.com's "Terms of Use"?

The Terms of Use describe the key facts to keep in mind as you fill out your Moving Help order. Please take time to carefully read through them before you make your order.

Q: What phone number should I give if I am moving to a new destination?

Enter a phone number you can be reached most often. A mobile number is the best contact phone number to provide. Make sure you note your Service Provider's contact information so you can get ahold of them at any time.

Q: How will I be notified if a Service Provider accepts or declines my order?

You will be notified via email within 24 hours of placing your order.

Q: What happens if a Service Provider accepts an order?

If a Service Provider accepts your order, you will receive the contact details of each Service Provider you have selected. Your credit or debit card will be charged for the authorized amount. Service Providers will typically call you to finalize details.

Q: What happens if a Service Provider declines an order?

If a Service Provider declines your order, you will be notified immediately and no charges will be applied to your credit or debit card. You can pick another Service Provider and submit your order again.

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About Service Providers

Q: Who is a Service Provider?

A Service Provider is any individual or a company who has decided to participate in the EMoveHelp.com marketplace. All Service Providers have to be 18 or over to participate. All Service Providers are verified for their identity.

Q: Are Service Providers bonded or insured?

Service Providers are not required to be bonded or insured. However, some of them may have liability insurance. You can find more detailed information about a Service Provider in their profile.

Q: Are Service Providers EMoveHelp.com employees/contractors?

Service Providers are not employees or contractors of EMoveHelp.com. Just like eBay, EMoveHelp.com is a neutral marketplace for independent buyers and independent sellers of moving-related services. eMove does not endorse or recommend any of the services or Service Providers who are listed on the site. Make sure you read the Terms of Use before submitting an order.

Q: What happens if a Service Provider fails to contact me or return calls/emails after an order is accepted?

You can cancel your order by sending an email to cancellations@emovehelp.com. Please provide your order number so we can facilitate a refund. You will also have the opportunity to fill out a customer review for this Service Provider and your comments will be displayed on the Service Provider's profile.

Q: What happens if a Service Provider damages my goods during the move? Do I have recourse to claiming damages?

If you suffer damages during the move, you can pursue recourse for such damages against the Service Provider. Currently, EMoveHelp.com does not provide a means to arbitrate any disputes.

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Payments, changes and cancellations

Q: What is a payment code?

A payment code is the "key" that allows a Service Provider to get paid. You can find the payment code for each Service Provider on the order confirmation page (which is your receipt). Print this page - you will need it at the time each Service Provider performs their job.

Q: How do I make changes to my EMoveHelp order?

To change the date/time after acceptance of your order, please contact the Service Provider(s) directly. No changes can be made prior to acceptance of a submitted order.

Q: How do I cancel my EMoveHelp order?

You can cancel your order by sending an email to cancellations@emovehelp.com

Q: What if I misplace or lose the payment code?

You can get the payment code for your order by logging into your account at http://www.emovehelp.com/login-PastOrders.aspx. You can login on the sign
in page byentering your email address and the last 4 digits of the credit card used to purchase.

Q: What if a Service Provider accepts the order but does not show up on the scheduled day?

Please send an email to cancellations@emovehelp.com immediately so we can process your refund. You will also have the opportunity to fill out a customer review for this Service Provider and your comments will be displayed on the Service Provider's profile.

Q: Can I tip a Service Provider?

Yes. Although tipping is not required, we encourage customers to tip a Service Provider if you are satisfied with their services.

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